We work through your night to keep Europe running.
OSS Group is a proven quality provider of enterprise technology integration and support services, operating from seven locations across New Zealand and Australia.
While Europe sleeps, on the other side of the world our teams are wide awake, responding to support incidents and planned work, so that your European team can be released from overnight work and focus on their daytime activities.
Who We Are
OSS Group provides integration and support services to its clients and partners in New Zealand and overseas, including Norway, Poland, Australia, French Polynesia, Fiji, Singapore and Hong Kong.
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Why New Zealand?
Our location in the south west Pacific ocean, situated almost opposite Europe on the globe, positions us ideally to provide quality overnight support and operations for customers based in the UK or Europe.
New Zealand is a modern western democracy of 5 million people (like Ireland, Norway) in a country the size of the UK or Italy.
Adding to our culture of getting things done, innovating, fair play, our IT community has become highly cosmopolitan with skilled and multilingual migrants from many countries now living here. We've inherited our laws and commercial practices from our European roots, and we have good educational standards and advanced internet connectivity. That's why we always feature highly on the Forbes Best Countries For Doing Business list.
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What about Timezones, Languages, Processes?
Our New Zealand timezone (+12/+13 ahead of UTC) allows us to provide overnight support and operations to the European (+11/+12 ahead of CET) and UK timezones.
From approximately late March to October, we are:
- 10 hours ahead of CEST - (8am Paris = 6pm Auckland)
- 11 hours ahead of BST - (8am London = 7pm Auckland)
- 12 hours ahead of UTC
From approximately October to March, we are:
- 12 hours ahead of CET - (8am Paris = 8pm Auckland)
- 13 hours ahead of GMT - (8am London = 9pm Auckland)
- 13 hours ahead of UTC
We also adjust our rosters to account for public holidays in our clients' regions.
All of our staff speak English and we have native speakers of French, German, Dutch, Polish, and Russian; support in European languages is available by negotiation.
We adapt our support service to interface with your preferred alerting, incident management, and change control processes.
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