Support Services
Our support service offerings are customised to the client’s needs. Support services agreements can include system administration, incident management and response, change management and system maintenance, including patching and version upgrades. We provide managed services for Platforms and for Data & Integration.
Our Process
OSS Group provides 24x7 Managed Services on business-critical systems for enterprise and government customers, delivered by our skilled team in the New Zealand time zone, suiting overnight activities for offshore ICT partners and clients. We provide CloudOps and DevOps code and platform support, for modern cloud & infrastructure-as-code systems, and operate and support specialised legacy systems.
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Client Requirement Assessment
We cater for the complete needs of our clients. We outline the scope and outcome of the engagement, defining how to measure success in the delivery, defining the management strategy and determining the skills required to deliver the service. Expectations are agreed upon in advance, so that contracts have as little grey as possible.
System Evaluation
Next, we evaluate your digital environment to understand the infrastructure, the application layer and the size of the digital footprint. We also evaluate the day-to-day actions required to keep that environment operational. This helps define our monitoring schedule, what our team is accountable for and what needs to be done daily, weekly and monthly.
Service Management
Managed services interfaces with our Data & Integration and Platforms teams to ensure that the right personnel with the right technical skills are available to carry out the service. Services can be completed on site, remotely (from our offices) or a mix of both. Our technical experts are skilled at integrating with client teams to deliver collaborative, immediate results.
Reporting and Improving
We report on our activities as we manage your service according to the pre-defined reporting cycle. As our relationship with a client matures and we understand the environment more completely, we aspire to add value by making recommendations for future improvements geared towards increasing performance and reducing cost.
Technologies We Support
We've listed some of the technologies we support below. To enquire about these or your stack, get in touch with us via the contact form below.
I provide bespoke, comprehensive managed services for our clients. I’d be happy to discuss your managed services needs, from the nature of your digital environment to your specific requirements.
We provide a high-quality service at internationally competitive prices. We do not outsource to offshore low-cost, low-quality service providers – all our services are delivered by our highly experienced NZ-based team. We aim for simple contracts, and retain our clients through value and service, not contractual lock-in.